Operations Manager - Digital Payments (FMCG, Retail & SMEs)

Join MatchaTalent as an Operations Manager - Digital Payments and lead the transformation of financial transactions in the FMCG, Retail, and SME sectors. This is a unique opportunity to drive operational excellence in a fast-growing fintech environment. In this role, you'll be responsible for overseeing the end-to-end operations of digital payment systems, ensuring seamless and secure transactions for our clients. Based in Bali, you'll work closely with cross-functional teams to implement and optimize payment solutions tailored to the needs of FMCG, retail, and SME businesses.

At MatchaTalent, we're revolutionizing the way businesses manage their financial transactions. As an Operations Manager - Digital Payments, you'll play a pivotal role in our mission to provide innovative and reliable payment services. You'll have the chance to work with cutting-edge technology and collaborate with industry experts to deliver exceptional results. Join us and be part of a dynamic team that's shaping the future of digital payments.

📋 Tanggung Jawab Pekerjaan

• Oversee the end-to-end operations of digital payment systems, ensuring seamless and secure transactions.
• Work closely with cross-functional teams to implement and optimize payment solutions tailored to FMCG, retail, and SME businesses.
• Monitor and analyze payment system performance, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with regulatory requirements and industry best practices.
• Collaborate with clients to understand their payment needs and provide tailored solutions.
• Develop and maintain strong relationships with third-party payment processors and service providers.
• Lead and mentor a team of operations professionals, fostering a culture of excellence and continuous improvement.
• Stay updated with the latest trends and technologies in the digital payments industry.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in operations management, particularly in the fintech or digital payments industry.
• Proven track record of leading and managing operations teams.
• Strong understanding of digital payment systems, including payment gateways, APIs, and security protocols.
• Certification in operations management or a related field is a plus.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with payment processing software such as Stripe, PayPal, or Adyen.

🛠️ Keahlian

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