Back-Office Operations Assistant (Pest Control) - Remote Work in Bali

Join Remote Employee BPO Phil Inc as a Back-Office Operations Assistant (Pest Control) and play a pivotal role in ensuring seamless administrative and operational support for our pest control services. This remote position allows you to work from the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung while contributing to a global pest control company.

As a Back-Office Operations Assistant, you will be the backbone of our operations, handling daily tasks that keep our services running smoothly. You'll work with tools like Microsoft Office Suite (Excel, Word, Outlook) and our proprietary CRM system to manage customer data, schedules, and service requests efficiently.

This is a fantastic opportunity to grow within a reputable company, with clear career progression paths and the chance to work with a diverse team of professionals. Don't miss your chance to be part of a dynamic and supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer records, service schedules, and service requests using our CRM system and Microsoft Excel.
• Process and update customer orders, invoices, and payment records accurately and promptly.
• Coordinate with the field team to ensure timely and efficient service delivery.
• Assist in the preparation of reports and data analysis to support operational decision-making.
• Handle customer inquiries and complaints, providing timely and professional responses.
• Maintain a high level of data accuracy and confidentiality.
• Support the implementation of quality control measures to ensure service excellence.
• Participate in continuous improvement initiatives to enhance operational efficiency.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in a back-office or administrative role, preferably in a service-oriented industry.
• Proficient in using Microsoft Office Suite (Excel, Word, Outlook) and familiar with CRM systems.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a high level of accuracy.
• Familiarity with pest control operations and industry standards is a plus.
• Bachelor's degree in Business Administration, Administrative Science, or related field is preferred.

🛠️ Keahlian

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