IT Support Supervisor - Leading Technology Solutions at Erajaya

Join Erajaya, a leading technology solutions provider in Indonesia, as an IT Support Supervisor in Pasarrebo, Jakarta Raya. This is a unique opportunity to lead a dynamic team in delivering exceptional application support and IT infrastructure management. With a strong focus on innovation and customer satisfaction, Erajaya is committed to providing cutting-edge technology solutions to businesses across various industries. As an IT Support Supervisor, you will play a pivotal role in ensuring the smooth operation of our IT systems and the satisfaction of our clients.

In this role, you will oversee a team of IT support specialists, providing technical guidance and ensuring that all IT issues are resolved efficiently and effectively. You will work closely with our clients to understand their specific needs and deliver tailored solutions. Your daily tasks will include monitoring system performance, implementing security measures, and ensuring compliance with industry standards. This is a chance to make a significant impact in the technology sector and be part of a team that values growth and development.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee the daily operations of the IT support team, ensuring high levels of service delivery and customer satisfaction.
• Provide technical guidance and mentorship to IT support specialists, fostering a culture of continuous learning and improvement.
• Monitor and analyze system performance, identifying areas for improvement and implementing necessary changes.
• Develop and enforce security protocols to protect against cyber threats and ensure data integrity.
• Work closely with clients to understand their specific needs and deliver tailored IT solutions.
• Ensure compliance with industry standards and regulations, such as ISO 27001 and ITIL.
• Collaborate with the development team to integrate new technologies and improve existing systems.
• Manage and optimize IT infrastructure, including servers, networks, and databases.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support and supervision roles.
• Proven experience in managing IT support teams and delivering exceptional service.
• Strong knowledge of IT infrastructure, including servers, networks, and databases.
• Certifications in ITIL, CompTIA, or similar relevant certifications.
• Excellent communication and leadership skills, with the ability to mentor and guide a team.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with project management tools such as JIRA and Asana.

🛠️ Keahlian

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